Two scams I have seen in the last couple of days.
First, a random caller claiming to be from Microsoft convinced my client his computer was about to crash and urgently needed to be upgraded from XP to Windows 7. Client allowed the caller to take control of his computer. Caller installed a skin to make XP look like Windows 7, and a ‘state of the art security system’ – in fact Microsoft Security Essentials, which is free. Total cost charged to my client’s credit card – just over $500.
Second, a pop-up telling a client her computer was infected with viruses and her data would be deleted if she did not take action immediately. This purported to be from Kaspersky Anti-virus support, but was not. It was from a group calling themselves iresolve247. Client rang the number given and allowed iresolve247 to take control of her computer. They did absolutely nothing, except for installing remote login software on her computer, and charged her $325.
iresolve247 (not giving them a link!) claim to be a legitimate computer support company. But any company that tells a pensioner she has a critical problem with her pc and will lose her data if she does not act immediately, then charges her $325 to do nothing, is not a legitimate computer support company. justechsupport is the same group. There may be other front pages for these same scam operators.
Do not fall for these scams! No reputable pc, software, or computer company cold calls people to offer to fix urgent problems on their pc. And anything that pops up warning you of disaster if you don’t act right this minute is also a scam. If in doubt, turn off your pc, restart and run a full virus scan. If you are still worried, take it to a reputable local technician.
Don’t be ripped off by some hairy dude in a shed in his back yard in Bombay!